Over 200 carpet colours & styles starting from £1.99 m2

Returns & Refunds Policy

When ordering from Carpet It via the website or over the phone any product off the shelf which has not been cut to sizes you require, you have a right to cancel and return your order up to 60 days after receiving your order. Products excluded from this policy are items which are cut to your bespoke size or products specially ordered to fulfil your order. Please note you are responsible for the organisation and cost of returning any item(s) to us. All items must be returned in the same packaging and condition in which they were received by you.

In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately, if any ordered item is removed from its original condition (for example cut and fitted) we will be unable to replace the item(s) nor will any refund be made.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If this situation arises we will inform you prior and you can either accept the substitute or cancel the order. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If you have provided your own measurements, you are responsible for these being accurate and Carpet iT. ltd accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery.